Localized Quality Management System Implementation and Operational Performance in a Philippine Maritime Manning Office: The Roles of Human Factors and Organizational Practices
DOI:
https://doi.org/10.65166/m4htka42Keywords:
quality management system, localization, maritime manning office, human factors, organizational practices, operational efficiency, service quality compliance, ISO 9001:2015Abstract
This study examined the effectiveness of localized Quality Management System (QMS) implementation in a Philippine maritime manning office and assessed its relationship with operational efficiency and compliance with service quality standards. Specifically, it evaluated (a) the perceived level of QMS implementation, (b) the extent of human factors and organizational practices that enable QMS enactment, and (c) the predictive influence of these factors on operational efficiency and compliance/service quality outcomes. A quantitative descriptive–correlational design was employed using a structured survey instrument administered to 150 respondents composed of seafarers (n = 130) and office staff (n = 20). Data were analyzed using descriptive statistics, Pearson correlations, and linear regression modeling. Descriptive results indicated that QMS implementation was moderately implemented (M = 3.10, SD = 1.10), human factors were moderately exhibited (M = 3.39, SD = 0.91), and organizational practices were moderately practiced (M = 3.28, SD = 0.91). Operational efficiency was rated moderately efficient (M = 3.34, SD = 0.92), while compliance and service quality were rated compliant overall (M = 3.68, SD = 0.88). Regression analysis showed that QMS implementation significantly predicted operational efficiency (β = 0.741, R² = 0.549, p < .001) and compliance/service quality (β = 0.402, R² = 0.162, p < .001). A second regression model indicated that human factors (β = 0.371, p < .001) and organizational practices (β = 0.445, p < .001) significantly predicted QMS implementation (R² = 0.583), while compliance/service quality was more strongly predicted by human factors (β = 0.645, p < .001) than organizational practices (β = 0.195, p < .001) (R² = 0.503). Overall, findings suggest that localized QMS effectiveness in this setting depends on both institutional reinforcement (organizational practices) and disciplined enactment conditions (human factors), with stronger implications for operational efficiency than for compliance outcomes. The study supports strengthening controlled localization, capability-building, accountability routines, and enabling workflow systems to improve performance reliability.
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