Occupational Well-Being and Operational Challenges of Delivery Riders in Selected Cities of Batangas
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https://doi.org/10.65166/avv50a96关键词:
delivery riders, gig economy, logistics, occupational well-being, operational challenges, technology摘要
This study examined the occupational well-being and operational challenges of delivery riders in selected cities of Batangas. It specifically assessed occupational well-being in terms of affective, psychological, and organizational well-being; identified operational challenges related to logistics and infrastructure, cost and financial concerns, and technology and data systems; and tested the relationship between operational challenges and occupational well-being. The study used a quantitative-correlational design involving 300 active delivery riders selected through convenience sampling. Data were gathered using a researcher-developed structured questionnaire rated on a four-point Likert scale. The instrument was pilot-tested, revised where necessary, and found to have acceptable to excellent internal consistency across dimensions. Weighted mean was used to summarize levels of well-being and operational challenges, while Spearman’s rank-order correlation was used to determine significant relationships among the study variables. Findings showed that delivery riders generally reported positive occupational well-being, with affective and psychological well-being obtaining higher composite means than organizational well-being. Operational challenges were also present, with cost and financial concerns emerging as the most prominent dimension. Correlation results indicated significant relationships between operational challenges and affective and psychological well-being, while organizational well-being was significantly associated with logistics and technology-related challenges but not with cost and financial concerns. The findings support the need for practical interventions focused on rider support, route coordination, financial coping, and digital-system adaptability.
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