Product Differentiation and Customer Value: Basis for Proposed Strategies to Enhance Café’s Competitive Edge
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https://doi.org/10.65166/kkmezx81关键词:
café marketing, competitive edge, customer value, product differentiation, service experience, Western Batangas摘要
Cafés operate in an increasingly competitive food and beverage environment where product similarity, limited brand distinction, and shifting customer expectations can weaken market positioning. This study examined customer perceptions of product differentiation and customer value among café customers in the western part of Batangas province as basis for identifying strategies that may strengthen café competitiveness. Using a descriptive-comparative quantitative research design, data were gathered from 388 café customers selected through purposive and snowball sampling. A structured questionnaire measured product differentiation in terms of product quality and uniqueness, branding and identity, service excellence, and innovation and adaptability. Customer value was assessed in terms of functional, hedonic, relational, and communication value. Descriptive statistics were used to summarize respondent profiles and variable assessments, while Mann-Whitney U and Kruskal-Wallis H tests were used to determine significant differences across profile groups. Findings showed that respondents generally agreed that the cafés demonstrated favorable product differentiation and customer value. Service excellence and innovation and adaptability received the highest assessments among product differentiation dimensions, while relational value ranked highest among customer value dimensions. Significant differences were observed across selected profile variables, particularly age, occupation, frequency of visit, and monthly income or allowance. The findings suggest that cafés may strengthen competitive positioning by improving product uniqueness, service efficiency, personalized communication, and value-oriented offerings for student and young professional market segments.
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