Legacy Retail under Digital Disruption: Strategic Insights from National Book Store’s Omnichannel Transition in the Philippines
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https://doi.org/10.65166/nny9z718关键词:
digital disruption, omnichannel strategy, Philippine retail, strategic management, PESTEL, SWOT, dynamic capabilities摘要
Legacy book and stationery retail remains structurally important in the Philippines because it supports access to learning materials, school supplies, and low-friction educational consumption across socio-economic segments. National Book Store, Inc. (NBS)—a long-established market leader—now operates in a rapidly shifting environment marked by accelerating e-commerce penetration, digital content substitution, platform-based price competition, and heightened consumer expectations for convenience and assortment transparency. This study examines NBS’s strategic positioning and adaptive direction under digital disruption, with particular emphasis on its emerging omnichannel transition. A qualitative case study design is employed using secondary data drawn from government and industry reports, market analyses, academic sources, and credible public-facing materials. The analysis applies a structured strategic-analytics sequence combining PESTEL macroenvironment scanning, market and competitive assessment, and SWOT synthesis to surface capability strengths, structural constraints, and actionable opportunity spaces. Findings indicate that NBS’s enduring advantages—brand salience, nationwide retail access, and a diversified learning-and-lifestyle assortment—continue to anchor its relevance. However, exposure to platform competition, operational frictions in product discovery and inventory experience, and category-level shifts toward digital consumption create vulnerabilities that require deliberate capability upgrading. The findings suggest that NBS’s sustainability will depend on strengthening its digital customer experience, tightening omnichannel integration, and building partnership ecosystems with schools, publishers, and content providers to preserve trust and differentiation in a platform-dominated retail landscape.
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